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July 4th, 2008
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Setbacks and failure: The proper perspectiveCommon Sense 2.0 | Search restaurants | Archives July 13th, 2005 issue Many years ago, over a 12-month period, I traveled across America interviewing 27 high-profile CEOs, focusing on one question: How has failure made you a better leader? I met, among many others, people like Mary Kay, founder of Mary Kay Cosmetics; Tom Monaghan, founder of Domino's Pizza; Ron Rice, founder of Hawaiian Tropic; and Jimmy Dean, who had amassed a $400 million fortune the hard way making sausage. Some of their stories were absolutely Dickensian: A mother taking her son to an orphanage because she couldn't stand to be around him; others involved deceit and theft on the part of a loved one, including a man's wife literally stabbing him in the back while he slept; and, of course the garden variety of failures from market conditions, ego, inexperience, you name it it was there. These champions of life had all experienced tremendous failures or setbacks either thrust upon them or self-induced. Their collective attitude toward them, though, was amazing: They all had a perspective that allowed them to view failure as a stepping stone to personal success and wisdom about this journey we call life. I think Jimmy Dean summed up the thinking of these people best when he said, "You know, Pepper, I may not be able to change the direction of the wind, but I can sure as hell change the direction of my sails to get to where I want to go." Two things later in life would bring the lessons and the message of these exceptional leaders into sharper focus recruiting CEOs for clients of mine and working with MBA students. I would never let an interview with a CEO finish without asking when they had experienced failure in their careers, what they'd learned from it and how they'd applied it. If they told me they hadn't experienced failure of some sort, I would not advance them in the recruiting process they either weren't doing enough in their careers that took them out of their comfort zones, or their egos would not allow them to admit it. One indicates a lack of self-confidence and initiative, and the other a lack of reality, none of which is desirable in a leader. Failure is what we experience when we try new things, when we stretch, when we reach for incredible heights, when we experience our limitations, when we find out what we don't know or can't do and need to learn or practice. Or failure can be what galvanizes us to change, learn, grow and be better at what we do. The survival of these "near-death" experiences can go a long way in creating the strength, wisdom, humility and understanding that makes strong leaders and wise people. As a member of the Advisory Board of the College of Business, and a guest lecturer at California State UniversitySan Marcos, I had the wonderful and fulfilling experience of working with MBA students who were eager and motivated to learn. In one open-forum discussion, I remember looking out at the faces of these students, and I could just sense the adrenaline, the hopes and the dreams of these entrepreneurs and leaders-to-be. In our discussion, and by the looks on their faces when I suggested discussing it, though, it became obvious to me that the topic of setbacks or failing wasn't part of the program. I could sense an initial reaction of uneasiness in even bringing up the topic that "failure happens to 'those' idiots who don't know what they're doing" reaction. However, with one of my favorite "failure" stories, the ice was broken and we began to engage in discussion. I told them about that famous incident that took place many years ago in a promising young company called IBM. The exchange took place between the legendary Thomas Watson, Jr., son of the founder of IBM and at the time company president, and one of his senior engineers, who had just made a mistake (a failure) that cost the company $10 million. The engineer entered Watson's office, eyes downcast, and after explaining what happened and the cost to the company, he resigned. "Nonsense!" replied Watson. "If you think I'm going to let you go after investing $10 million in your education, you're crazy!" Dealing with, and learning from, failure and setbacks having the right perspective remains an indispensable part of success. My hope is that more business school programs incorporate dialogue about this topic and more people in general realize how powerful and uplifting a setback can be if you choose to learn its lessons of growth and discovery.
The author is a Prague-based writer and consultant and can be reached at business@praguepost.com Other articles in Business (13/07/2005):
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